We use an escalation matrix to decide what to do when we receive outcomes about monitored referred matters, recommendations and notifications.
The steps described below depend on our level of satisfaction with the public sector organisation’s response to the matter.
| 1. Send an acknowledgement | If we have nothing positive or constructive to say, the outcomes will still be acknowledged. |
| 2. Request more information | If we don't have enough information to make a decision, we will request further information. |
| 3. Provide written feedback | We aim to provide constructive advice and/or positive feedback about how public sector organisations have managed misconduct. |
| 4. Discuss the matter further | We may discuss the matter and provide written feedback. |
| 5. Conduct an audit | We may audit a public sector organisation's approach to a matter, for example, if we are unsure about whether the action taken is adequate, or if it involves a high misconduct risk area. |
| 6. Conduct an own-motion investigation | If a matter warrants further inquiry, we may consider conducting an own-motion investigation. |
| 7. Refer the matter or submit a report | If there is a potential breach of the law, we may refer a matter to the Commissioner of Police, Director of Public Prosecutions or other appropriate person. We may submit a report to the Joint Standing Committee on Integrity and/or the relevant minister. |
| 8. Prepare a public report | We may table a report in Parliament about the matter and our concerns. |