2. Initial handling (PDF, 68.8 KB)
3. Undertaking a preliminary assessment (PDF, 70.7 KB)
4. Confidentiality and dealing with people (PDF, 69.0 KB)
5. Taking immediate action (PDF, 60.5 KB)
6. Contacting external bodies (PDF, 74.9 KB)
7. Record keeping (PDF, 69.9 KB)